Experience from 0 to 1 years.

- As a Customer Care Senior Resolution Coordinator, you will take a high volume

of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
- All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
- To exceed our customers’ needs, our associates must be punctual, reliable,

problem solvers, act with integrity and be dedicated to making a difference.
- 0-1 years of relevant Customer Service experience

• Excellent written and verbal communication skills• Able to interact professionally with customers.
- Ability to manage multiple tasks simultaneously.




- Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
- In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
- Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
- Adhere to quality, compliance guidelines and SLA’s
- Proficient with Microsoft Office programs (Outlook, Word)
- Successful completion of mandatory training
- Should be flexible work in a 24/7 work setting with rotating weekly time off.
- Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
- Any graduation

📌 BPO- Voice Process (Bengaluru)
🏢 Randstad
📍 Bengaluru