This is a US shift job - 5 days work from office.

ROLES & Responsibilities

- Lead and oversee daily billing operations, including management of failed transactions, ensuring accuracy and sound decision-making.
- Drive resolution of complex billing issues and customer queries arising from SAP and exception management systems.
- Review, approve, and ensure accuracy, completeness, and compliance of billing documents.
- Monitor and ensure team adherence to KPIs, SLAs, and quality standards to consistently deliver high customer satisfaction.
- Ensure seamless and timely invoice submission in line with customer-specific requirements and contractual obligations.
- Act as the primary escalation point for unresolved issues, providing guidance and resolution support to the team.
- Ensure end-to-end ownership of billing accuracy and timeliness across processes.
- Analyse, review, and approve billing adjustments and corrections to ensure accurate invoicing.
- Lead process improvements, identify optimization opportunities, and support automation initiatives.




- Mentor and guide team members while supporting additional responsibilities aligned with business needs.

EDUCATION

Bachelors degree B. Com/M. Com/MBA (Finance only)

EXPERIENCE

- 47 years of experience in Order-to-Cash (OTC) billing, including dispute resolution.
- Solid hands-on experience with SAP and billing/ERP systems
- Prior experience in handling escalations or leading a small team.

SKILLS AND COMPETENCIES

- Proficient in MS Office (Excel, Word, PowerPoint), with strong analytical skills.
- Strong customer-centric approach with focus on service excellence.
- Ability to quickly adapt to new processes and systems while ensuring accuracy.
- Excellent multitasking, prioritization, and problem-solving skills.
- Strong organizational, time management, and stakeholder management abilities.
- Effective communication skills with the ability to collaborate across teams and influence outcomes.

📌 Billing Lead - OTC || Chennai - US Shift
🏢 HCLTech
📍 Chennai