Position: Billing Executive – Direct-to-Patient Billing

Location: Delhi

Department: Billing & Operations

Industry: Pharmaceutical Distribution

Job Summary

We are looking for a Billing Executive to manage our Direct-to-Patient (D2P) pharmaceutical billing operations. The candidate will be responsible for accurately processing pharmaceutical orders, preparing invoices, coordinating with patients and clients, and following up with the internal teams to ensure timely dispatch of billed orders.

The ideal candidate should have good knowledge of pharmaceutical products, strong attention to detail, excellent communication skills, and good proficiency in MS Excel.

Key Responsibilities

- Handle day-to-day Direct-to-Patient pharmaceutical billing.
- Process customer/patient orders accurately and generate invoices as per the order requirements.
- Verify product name, strength, pack size, quantity, batch/expiry details, rates, discounts, GST and other billing details wherever applicable.
- Ensure the correct pharmaceutical product is billed against the received order.
- Maintain proper records of orders received, orders billed, pending orders and dispatched orders.
- Keep track of billed orders and coordinate with the dispatch team for timely dispatch and delivery follow-ups.
- Follow up on pending billing, dispatch and order-related issues.
- Communicate with patients, customers and clients regarding order status, billing details, product availability and other relevant queries.
- Communicate with patients and clients in a polite, professional and helpful manner, particularly when handling order-related concerns.
- Coordinate with the sales, purchase, warehouse, dispatch and accounts teams to resolve billing and order discrepancies.
- Prepare and maintain reports related to dispatch status.




- Identify discrepancies in orders or billing and ensure they are resolved before dispatch.
- Maintain proper documentation and records for all billing transactions.
- Assist in reconciliation of billing-related information with accounts and other internal records.
- Handle corrections, credit notes, debit notes, cancellations and other billing adjustments as required.
- Ensure that all billing is completed accurately and within the required timelines.

Requirements

- Graduate in any discipline; B.Com/BBA or equivalent preferred.
- Prior experience in pharmaceutical billing/distribution is required.
- Good knowledge of pharmaceutical products, medicines, brands, compositions, strengths and pack sizes.
- Experience in Direct-to-Patient (D2P) billing will be an advantage.
- Excellent working knowledge of MS Excel is required.
- Experience with Easysol billing software ispreferred.
- Strong attention to detail and accuracy in handling pharmaceutical orders.
- Positive verbal and written communication skills.
- Must be able to communicate with patients and clients politely and professionally.
- Good coordination and follow-up skills.
- Ability to handle multiple orders and tasks simultaneously.
- Ability to work efficiently in a fast-paced pharmaceutical distribution environment.

Experience: 1–4 years preferred, preferably in pharmaceutical billing/distribution.

What We Are Looking For

We are looking for someone who is accurate, responsible and proactive, with good pharmaceutical knowledge and strong follow-up skills. The person should be comfortable handling patients and clients directly and should take ownership of the complete process from order receipt → billing → coordination → dispatch follow-up.

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits

- Health insurance
- Leave encashment

Work Location: In person

📌 Billing Executive (South East Delhi)
🏢 Aark Pharmaceuticals Private
📍 South East Delhi