Batch Coordinator

Company: All India Institute of Occult Science (AIIOS)

Department: Student Success / Operations

Location: New Delhi / On-site

Employment Type: Full-Time

Experience: 1–4 Years

Reporting To: Operations Head

About the RoleWe are looking for a proactive and student-focused Batch Coordinator to manage the complete student experience throughout a batch — from onboarding and class coordination to attendance, communication, engagement, feedback, and issue resolution.

The ideal candidate should be highly organised, confident in communication, comfortable handling students over WhatsApp and calls, and capable of coordinating with faculty, counsellors, and internal teams.

The goal of this role is simple:

Ensure every student has a smooth learning experience and stays engaged throughout the course.

Key Responsibilities1.

Batch

Management

- Manage day-to-day activities of assigned batches.
- Coordinate class schedules, sessions, workshops, and special activities.
- Ensure students receive timely class links, schedules, reminders, and important updates.
- Maintain accurate batch-wise student records.
- Coordinate with faculty and internal teams to ensure classes run smoothly.

2.

Student

Communication &

• Support
- Act as the primary point of contact for students after enrolment.
- Communicate with students through calls, WhatsApp, and other approved channels.
- Resolve student queries related to classes, schedules, recordings, assignments, certificates, and other batch-related requirements.
- Understand student concerns and provide quick and appropriate solutions.
- Escalate complex issues to the relevant department when required.

3. Attendance & • Engagement
- Monitor student attendance and participation.
- Identify students who are regularly absent or inactive.
- Follow up with inactive students and understand the reason for disengagement.
- Encourage students to attend classes regularly and complete their learning activities.
- Maintain batch engagement through reminders, announcements, activities, and follow-ups.

4.

Student

Retention &

• Relationship Management




- Build strong relationships with students throughout their learning journey.
- Regularly connect with students to understand their experience and challenges.
- Identify students who may be at risk of dropping out.
- Conduct proactive follow-ups to improve course completion and student satisfaction.
- Collect student feedback and communicate recurring issues to management.

5.

Faculty

Coordination
- Coordinate with faculty regarding class schedules, requirements, student queries, and attendance.
- Share important student feedback with faculty.
- Ensure faculty receives relevant batch updates before sessions.
- Coordinate for make-up classes, special sessions, workshops, and other academic activities.

6. Events & • Workshops
- Support the execution of webinars, workshops, demo sessions, masterclasses, and special batch events.
- Coordinate student communication before and after events.
- Ensure students receive necessary instructions and joining information.
- Assist in collecting feedback and participation data.

7. Documentation & • Reporting
- Maintain updated student and batch records.
- Prepare daily/weekly batch reports.
- Track attendance, engagement, student queries, complaints, and follow-ups.
- Maintain records of key student communication.
- Share actionable insights with the reporting manager.

8. Cross-Functional CoordinationCoordinate with:
- Counselling Team
- Faculty
- Operations Team
- Marketing Team
- Accounts/Finance Team
- Customer Support Team
- Management

to ensure a seamless student experience. Key Performance Indicators (KPIs)The performance of the Batch Coordinator will be measured through:
- Batch attendance %
- Student engagement %
- Course completion rate
- Student retention rate
- Student satisfaction / feedback score
- Response time to student queries




- Follow-up completion rate
- Reduction in inactive students
- Number of unresolved student issues
- Successful execution of batch activities
- Student referrals and positive feedback

Required Skills
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building skills.
- Good command of English and Hindi.
- Comfortable communicating with students over calls and WhatsApp.
- Strong follow-up and coordination skills.
- Good organisational and time-management skills.
- Ability to handle multiple batches/tasks simultaneously.
- Problem-solving mindset.
- Basic knowledge of Google Sheets/Excel and CRM tools.
- Ability to work in a fast-paced education environment.

Preferred ExperienceCandidates with experience in any of the following will be preferred:
- EdTech
- Education Institutes
- Student Relationship Management
- Batch Coordination
- Customer Success
- Student Counselling
- Community Management
- Training & Development
- Course/Program Operations

Ideal CandidateWe are looking for someone who is: Organised + Responsible + Proactive + Student-Friendly + Strong in Communication + Excellent at Follow-ups The person should not wait for students to raise problems. They should be able to identify issues proactively and take ownership until the problem is resolved.

Why Join AIIOS?

- Work with a leading institute in the field of Occult & Vedic Sciences.
- Opportunity to interact with students, experts, and experienced faculty.
- Develop strong skills in student success, operations, communication, and relationship management.
- Fast-paced and growth-oriented work environment.
- Opportunity to grow into senior roles in Student Success, Batch Management, Operations, or Program Management.

CompensationSalary: ₹20,000 – ₹35,000 per month

Compensation may vary based on experience, skills, and interview performance.

ApplicationInterested candidates can share their CV/Resume along with a brief introduction highlighting their relevant experience in student coordination, customer handling, education, or operations.

📌 Batch Coordinator (New Delhi)
🏢 All India Institute Of Occult Science
📍 New Delhi