Support in terms of design of Azure implementation and perform the necessary enhancements.
- Take ownership of User issues reported and see problems through to resolution.
- Troubleshoot, resolve issues and document through sharing best practices and direct resolution.
- Excellent written and verbal communication and effective organizational and multi-
tasking skills. Proven ability to quickly learn current technical domains and train others.
- No rotation shifts.
- The knowledge of network, firewalls, load balancer, API gateway, flapping, Network monitoring, coordinating with network vendor, last mile.
- Deep understanding of TCPIP and other network protocols. Familiarity with DNS, DHCP and other networking services.
- In depth Knowledge on ITIL processes like Incident management, Problem
Management, Configuration management and Change Management processes.
- Other general responsibilities as instructed by management.