Job Summary :

We are looking for a agile and customer-focused Customer Service Executive to handle inbound customer calls in Telugu. The ideal candidate should be a graduate with prior experience in the Banking or NBFC industry and possess excellent communication and problem-solving skills.

Key Responsibilities :

- Handle inbound customer calls and address queries related to banking/financial products and services.

- Provide accurate information and resolution to customer concerns within defined TAT.

- Maintain high levels of customer satisfaction through professional and courteous interactions.

- Escalate unresolved issues to the appropriate teams and follow up for closure.

- Ensure compliance with company policies, quality standards, and regulatory guidelines.

- Update customer interactions and service requests in CRM systems.

- Achieve productivity, quality, and customer service targets.

Eligibility Criteria :

- Graduate in any discipline.





- Minimum 6 months to 3 years of experience in Banking, Financial Services, or NBFC customer service.

- Fluency in Telugu (mandatory) and basic communication skills in English/Hindi.

- Experience in handling inbound voice/customer support processes.

- Good listening, communication, and problem-solving skills.

- Comfortable working in shifts and rotational week-offs.

Preferred Skills :

- Knowledge of banking products, loans, credit cards, or financial services.

- Customer-centric approach with strong interpersonal skills.

- Ability to handle customer complaints professionally.

- Basic computer and CRM application knowledge.

Employment Details :

- Location: Chandivali, Mumbai

- Process: Inbound Voice Process (Telugu)

- Industry: Banking / NBFC

- Qualification: Graduate (Mandatory)

📌 Assistant Manager - Customer Service Executive (Telugu Voice Process) (Mumbai)
🏢 Axis Finance (AFL)
📍 Mumbai