Company Description The Indian Hotels Company Limited (IHCL) is a leading hospitality group that blends the warmth of Indian service with global standards of excellence. Its portfolio includes renowned brands such as Taj, SeleQtions, Gateway, Vivanta, Ginger, Tree of Life, and amã Stays & Trails, catering to diverse guest preferences from luxury to lean luxe and boutique experiences. Founded by Jamsetji Tata, IHCL opened its flagship Taj Mahal Palace in Mumbai in 1903 and has since grown to over 380 hotels, including 143 under development, across 14 countries and 4 continents.

IHCL is listed on the BSE and NSE and is a market leader in India’s hospitality sector, offering professionals a robust, respected platform for career growth and development.

Role Description The Assistant Front Desk Manager / Duty Manager is a full time, on-site role based at an IHCL property in Amritsar. This role is responsible for overseeing front desk operations, including guest check-in and check-out, room allocation, and ensuring efficient handling of reservations and inquiries. The individual will supervise and support front office team members, maintain high levels of guest satisfaction, and resolve guest concerns in a timely and professional manner.

Day-to-day responsibilities include coordinating with housekeeping and other departments for seamless service delivery, monitoring lobby and reception standards, and ensuring adherence to IHCL policies, safety guidelines,



and brand service standards. The role also involves preparing shift reports, managing cash and billing processes, and supporting training and coaching initiatives to enhance team performance.

Qualifications

- Strong front office and guest service skills, including handling check-in/check-out, reservations, and guest inquiries.
- Team leadership and people management capabilities, with experience supervising staff and coordinating cross-functional work.
- Excellent communication and interpersonal skills, with the ability to engage confidently with guests and colleagues.
- Problem-solving and conflict resolution skills, with a calm, professional approach to handling escalations.
- Operational and organizational skills, including attention to detail, time management, and adherence to procedures.
- Proficiency with hotel property management systems, basic computer skills, and comfort with reporting and documentation.
- Prior experience in front office or duty management roles in hospitality, preferably in upscale or luxury hotels.
- Relevant diploma or degree in Hotel Management, Hospitality, Business Administration, or a related field.
- Ability to work flexible schedules, including evenings, weekends, and holidays, as required by hotel operations.
- Commitment to inclusive, respectful service and alignment with IHCL’s values and standards of conduct.

📌 Assistant Front Desk Manager / Duty Manager (Amritsar)
🏢 The Indian Hotels Company Limited (IHCL)
📍 Amritsar