Role & responsibilities

- First-level triage of support tickets across application modules/functions.

- Diagnose functional/application issues using application and infrastructure logs.

- Run routine health checks on services, APIs, caching layers and database connectivity.

- Execute approved runbooks for known issues (restarts, cache clears, configuration checks).

- Escalate complex/unresolved issues to L3 with transparent diagnostics within SLA (P1/P2/P3).

- Support production deployments/rollbacks under L3 guidance via the CI/CD pipeline.

- Assist in validating fixes in Testing/Preprod environments before production release.

- Maintain incident logs, FAQs and runbook accuracy.

- Track and follow up on functional issues reported by end users.

- Communicate status/resolution updates to business stakeholders and end users.

- Support on-call rotation for after-hours coverage.

Preferred candidate profile





- Working knowledge of web/mobile application support and REST APIs.

- Basic-to-intermediate database query/diagnostic skills (e.g., PostgreSQL, MySQL).

- Familiarity with application/container logs and log-analysis tools (e.g., ELK/Kibana).

- Understanding of token-based authentication and API testing tools (e.g., Postman).

- Exposure to CI/CD concepts and tools desirable.

- Basic Linux command-line proficiency.

- Familiarity with ITSM/ticketing tools and structured incident management.

Experience & Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 25 years in Application/Production Support (L2 level).

- Experience supporting business-critical or high-traffic applications is a plus.

📌 Application Support Engineer TechOps Application Support (Navi Mumbai)
🏢 Reliance Industries
📍 Navi Mumbai