Role & responsibilities

- Monitor and support business applications in production.

- Troubleshoot application issues, incidents, and service requests.

- Analyze logs, database queries, and system errors to identify root causes.

- Coordinate with development, infrastructure, and database teams for issue resolution.

- Perform incident, problem, and change management.

- Create and maintain technical documentation and knowledge-base articles.

- Monitor application performance and ensure SLA compliance.

- Support deployments, releases, patches, and production changes.

- Communicate effectively with business users and stakeholders.

- Participate in on-call/shift support when required.

Note : If you have experience in Payment, Mobile banking or Lending experience then only apply

Required Skills:

- SQL and database troubleshooting.

- Linux/Unix or Windows troubleshooting.

- Application monitoring and log analysis.

- REST APIs and basic networking concepts.

- ITIL / Incident & Problem Management.

- Familiarity with tools such as ServiceNow, Jira, Splunk, Dynatrace, or similar.

- Positive communication and analytical skills.

📌 Application Support-Mumbai-Immediate Joinners only
🏢 Clover Infotech
📍 Mumbai