Position Title: Application Support Executive

Location: Andheri East Mumbai

Experience : 2-6 years

KARCO was started with the aim of bringing a paradigm shift in the way the marine industry trains its crew. Industry first - KARCO 3D animated safety videos were the first step in this direction. Followed by computer-based training platforms, innovative Trace LMS, dynamic competency assessment tool Dynamical & much more (applications). KARCO is catering to many Shipping companies worldwide in their crew training and competency assessment needs.

Duties & Responsibilities:

· Good knowledge of MS SQL for database analysis and reporting MIS.

· Valuable knowledge of web server (installation, configuration, basic administration)

· Coordinating with the Software Development Team for resolving client problems.

· Basic knowledge of TeamViewer, Any desk etc

· Obtain a clear understanding of the problem being reported and request appropriate supporting information to continue investigation.

Basic knowledge of hardware and networking troubleshooting

Basic understanding of firewall, antivirus/security software, routers, Wi-Fi, and internet connectivity

· Acknowledge customer requests and handle them expeditiously and professionally. Proactively communicate and accurately set customer expectations.

· Accept incoming support requests through phone and email channels.

Monitoring the KARCO training on board vessels and implementing the compliance of Karco software services.

· Assisting in Marine training programs for support to global customers.

· Provide guidelines to onboard crew regarding how to perform and carryout training in karco Learning Management System.

· Answering queries of customers related to marine domain in karco Learning Management System.





· Require assisting Support Team in interpreting the domain related terms.

· Proficiency in English communication is a must.

. Customer support over email .

Experience in customer support / customer care / any SaaS or application base product can apply

Should have overall technical knowledge and the ability to perform basic troubleshooting across application, system, hardware, and network-related issues.

Qualifications:

- Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, Computer Applications or similar technical discipline; or, equivalent demonstrable experience.
- Minimum 2 to 3 years’ experience in support of both desktop and web based DotNet applications with SQL Server Database.
- Any Graduate in Any Specialization
- Marine IT background/experience will be an added advantage
- Experince in team handling will be an advantage ( applicable for 3 years experance plus)

Specific Knowledge/Requirements:

- Basic Experience with ASP.Net MVC 5, C#, ASP.Net, .Net Framework 3.5 and above.
- Experience in MS SQL Server Database environment – SQL Server
- Experience in deploying .Net applications on Web servers(IIS).
- Experience with MS Windows Operating System.
- Excellent communication and interpersonal skills are essential, with strong verbal and writing proficiencies.

Job Type: Full-time Pay: ₹25,000.00 - ₹70,000.00 per month

Ability to commute/relocate

- Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- Do you have experience into SQL, IIS, dot net?
- What is your notice period?

Education:
- Bachelor's (Required)

Experience:
- Technical support: 2 years (Required)
- Customer support: 1 year (Required)

Work Location: In person

📌 Application Support Executive (Andheri)
🏢 KARCO
📍 Andheri