Key highlights of the role are listed below (purely indicative and not limiting):

This position is responsible managing the day-to-day production support of IT applications. The Role and responsibilities of this position includes:

- Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
- Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.
- Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
- Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
- Coordination with external and internal stakeholders to ensure timely execution of task/activity.
- Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.
- Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
- Prioritize workload,



providing timely and accurate resolutions.
- Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
- Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
- Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
- In depth Functional knowledge of the application(s) supported and interdependencies.
- This position will typically be used for an advanced or lead level resource.

Preferred candidate profile

- Applicants should possess the following attributes:
- Explicit understanding of ITIL framework
- Enterprise applications and integration with various core applications
- Incident and Change Management
- Lead In-house development projects
- Oracle RDB 11,12 - Basic Admin Knowledge.
- PL/SQL development Oracle/ MS SQL
- BI Reporting Tools
- Hands on Java and .Net, Operating systems, Web Servers
- Process Re-engineering and Automation
- Vendor Management

📌 AM/Sr. Officer - IT Application Support (Credit Card Domain) (Goregaon)
🏢 BOBCARD
📍 Goregaon