WNS IS HIRING FOR A TRAVEL AGENCY AIRLINE TICKETING ROLE!!

Company: WNS (Part of Capgemini)

Designation: Senior Associate

Location: Vikhroli, Mumbai

Experience: 1 to 5 Years

Shift: Rotational Shifts (24x7) with 2 rotational offs

Key Responsibilities

- Handle end-to-end airline reservations and ticketing requests for domestic and international travel.
- Process ticket issuance, reissuance, exchanges, refunds, voids, and cancellations.
- Manage voluntary and involuntary ticket changes as per airline fare rules and policies.
- Perform name corrections/name changes in accordance with airline guidelines.
- Create, modify, and service PNRs using Amadeus and Sabre GDS (Cryptic Version).
- Interpret fare rules, penalties, and exchange calculations accurately.
- Handle schedule changes, queue management, and disruption-related bookings.
- Ensure compliance with client, airline, and regulatory requirements.
- Deliver high-quality service while meeting productivity, quality, and SLA targets.
- Coordinate with airlines and internal stakeholders to resolve complex ticketing issues.

HR CHINMAYI PAWASKAR ((phone hidden)) [email protected]

📌 Airline Ticketing Executive (Mumbai)
🏢 WNS Holdings
📍 Mumbai