Role Summary:

Manage day-to-day workplace experience and soft services operations to ensure a safe, productive, and engaging office workplace for employees and visitors.

Key Responsibilities:

- Oversee housekeeping, pantry, cafeteria, pest control, and office upkeep services.

- Manage reception, hospitality, meeting room, and visitor experience services.

- Monitor vendor performance and ensure SLA/KPI compliance.

- Support employee engagement programs, events, and wellness initiatives.

- Conduct workplace audits for cleanliness, service quality, and compliance.

- Collaborate with HR, Security, IT, and Facilities teams for seamless operations.

- Track budgets, prepare reports, and drive continuous improvement initiatives.

Qualifications &

- Experience:

- Bachelor's degree in Hospitality, Facility Management,



Business Administration, or related field.

- 7-9 years of experience in Workplace Experience, Corporate Services, Hospitality, or Facility Management, preferably in a office environment.

Key Skills:

- Workplace &
- Employee Experience

- Vendor Management

- Hospitality &

- Event Management

- Stakeholder Management

- Customer Service Orientation

- Communication &

- Problem Solving

- Budget &

- Compliance Management

Success Metrics:

- Employee Satisfaction Scores

- SLA/KPI Achievement

- Vendor Performance

- Service Quality &
- Audit Scores

- Workplace Experience Ratings

📌 AFM - Soft Services (Bengaluru)
🏢 JLL
📍 Bengaluru