Role: Process Associate / Senior Process Associate - Accounts Receivable (OTC - Collections)

Skill: Accounts Receivable (OTC Collections)

Experience: 1 to 5 years

Job Location: Kolkata

Education:

- B.Com / BBA
- Graduate with accounting or finance background preferred

Must Have

- Proven experience as a Collection Specialist or similar role
- Experience in Accounts Receivable (AR) and Collections processes
- Knowledge of billing procedures and collection techniques
- Good accounting knowledge
- Experience handling customer billing and payment issues
- Strong communication skills (written and verbal)
- Good email etiquette and customer interaction skills
- Working knowledge of MS Office applications
- Strong MS Excel skills
- Ageing analysis of debt experience
- Ability to negotiate and resolve payment disputes
- Problem-solving and analytical skills
- Comfortable working with targets and deadlines
- Ability to work independently and as part of a team
- Prior experience in Accounts or BPS Finance & Accounting domain

Good-to-Have:
- Experience with CRM tools
- Familiarity with Australian debt collection laws and regulations
- Knowledge of collection techniques such as skip tracing
- Experience in payment processing and refunds
- Exposure to ERP or finance management systems
- Strong stakeholder management skills

Process Specific Responsibilities

The Collections Specialist is responsible for managing outstanding accounts receivable balances, ensuring timely collections, resolving billing disputes, reducing delinquency, and maintaining healthy customer relationships while achieving collection targets.

Key Responsibilities

- Monitor customer accounts to identify overdue payments
- Contact customers and debtors for payment collection and resolution
- Arrange payment plans and debt payoff schedules
- Maintain accurate collection records and activity logs
- Perform outbound collection calls professionally while maintaining customer relationships
- Resolve customer billing and credit-related issues




- Investigate historical account and payment data
- Follow up on overdue invoices and outstanding balances
- Process customer payments and refunds as required
- Reduce accounts receivable delinquency and improve cash flow
- Meet collection targets and productivity expectations
- Collaborate with internal teams for issue resolution and account reconciliation

Required Skills & Qualifications:

Education:

- B.Com / BBA
- Finance or Accounting background preferred

Technical Skills:

- Accounts Receivable (AR) and OTC Collections knowledge
- Working knowledge of MS Office
- Advanced MS Excel skills
- Ageing analysis and reporting
- Knowledge of billing and collection processes
- Familiarity with CRM tools and databases

Soft Skills:

- Excellent verbal and written communication skills
- Strong negotiation skills
- Analytical thinking and problem-solving ability
- Customer service orientation
- Ability to manage stress and workload effectively
- Attention to detail and accuracy
- Solid interpersonal and relationship management skills
- Team-player mindset with collaborative approach

Preferred Qualifications

- 1-5 years of experience in Accounts Receivable / Collections operations
- Experience working in Finance & Accounting (F&A;) processes
- Experience managing customer billing disputes and collection activities
- Exposure to Australian customers and collection processes
- Familiarity with collection compliance requirements

Key Performance Indicators (KPIs)

- Collection Target Achievement
- Accounts Receivable Reduction
- Aging Bucket Performance
- Customer Response and Resolution Timeliness
- Billing Issue Resolution Rate
- Productivity Metrics
- Quality and Compliance Adherence
- Customer Satisfaction
- Accuracy of Collection Documentation

Additional Hiring Information

Must Have Skills (2-3 Keywords):

- Collections Specialist
- Accounts Receivable (AR)
- OTC Collections

Good to Have Skills:

- CRM Tools
- Australian Collections Process

Office Premise Location for WFO:

- Kolkata

Specific Certification/Degree Required:

- B.Com or BBA preferred

📌 Accounts Receivable Specialist (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata