Are you a proactive problem solver with a passion for logistics? Do you thrive in a fast-paced environment where attention to detail and responsiveness are key? If so, Loop Services is looking for you! We are hiring on behalf of a valued client in the transportation industry, and this role plays a critical part in ensuring round-the-clock freight visibility and communication.

About the Role

As an After-Hours Logistics Specialist, you will be instrumental in supporting supply chain continuity during non-business hours. You will manage shipment visibility, relay real-time updates, communicate directly with drivers or carrier reps, and assist with time-sensitive issue resolution. Your contributions will help drive customer satisfaction, mitigate service failures, and uphold operational excellence 2nd shift in the US — which aligns with India overnight working hours .

Key Responsibilities

- Track and trace shipments actively from pickup to delivery using internal tools and customer portals.
- Provide real-time updates on load statuses, delays, or critical events via email and software systems.
- Collaborate with carriers, drivers, and customer representatives to address service exceptions or disruptions.
- Monitor open orders and prioritize cases that require urgent action or customer-facing communication.
- Escalate high-risk or delayed shipments in accordance with predefined protocols.




- Update appointment information as necessary to support delivery accuracy and efficiency.
- Document interactions and issue resolutions clearly and consistently to ensure visibility for daytime teams.
- Identify recurring service gaps and assist in creating recommendations for process improvements.

What We’re Looking For

- Minimum 2 years of experience in logistics, supply chain, or freight operations, particularly in high-volume or time-sensitive environments.
- Strong verbal and written communication skills with a professional and customer-first approach.
- Proven ability to multitask under pressure and manage workload with minimal supervision during overnight shifts (India daytime).
- Comfort with using transportation management systems (TMS), CRMs, and customer tracking platforms.
- Strong organizational skills and proactive attention to detail.
- Willingness to work flexible schedule, including weekends and holidays, based on client needs.

Why Join Loop Services?

- Be part of a growing, international team that values accountability, adaptability, and continuous improvement.
- Gain hands-on experience with leading-edge logistics tools and fast-moving freight processes.
- Make a direct impact on supply chain success and customer satisfaction.
- Enjoy long-term career development and mentorship in a high-performance, growth-oriented environment.
- Competitive salary - 5LPA to 6.5LPA

📌 Account Coordinator (Sahibzada Ajit Singh Nagar)
🏢 Loop Services
📍 Sahibzada Ajit Singh Nagar