Job Details

Role- Customer Service Representative
Process- voice process
Skill- Us Healthcare
Shift- US Shift, Night Shift

Job Link- https://r.ripplehire.com/s/dcxUG
Applicants can register using above link for better reach
Contact person - Deeksha, Email ID - [email protected]

Customer Service Representative

The Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines.

Key Duties:
Handle inbound/outbound provider communications
Research and resolve issues using multiple systems




Escalate and follow up on unresolved inquiries
Maintain professionalism with all customers and coworkers
Meet quality and performance standards
Attend required training sessions

Requirements:
High school diploma or equivalent
18–24 months of call center experience (healthcare preferred)
Strong communication, organization, and computer skills
Ability to multitask in a fast-paced environment
Knowledge of Medicare or claims is a plus
Adaptable scheduling availability

Work Environment:
Office-based role with moderate workload and deadlines.

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