? Experience: Freshers & Experienced Candidates Can Apply
? Salary: ₹10,000 – ₹15,000 + Incentives
?️ Skills: Positive Communication & Customer Handling Skills
DRA-certified candidates preferred
? Job Responsibilities:
- Make outbound calls to customers with overdue accounts and inform them about outstanding balances and payment due dates.
- Review customer accounts, payment history, and outstanding amounts before making calls.
- Communicate professionally with customers and explain the importance of timely payment.
- Discuss and negotiate suitable payment plans, instalments, partial settlements, or extended deadlines as per company guidelines.
- Handle customer queries, concerns, and objections related to outstanding payments.
- Follow up with customers regarding payment commitments and promised payment dates.
- Accurately update customer interactions, payment promises, remarks, and agreed terms in the CRM system (Feedback & Trail Upload).
- Escalate difficult, disputed, or unresolved cases to the Reporting Manager/concerned department.
- Follow the established escalation procedures and company policies.
- Ensure all collection activities are conducted professionally and in compliance with applicable debt collection guidelines and regulations.
- Achieve assigned daily calling and collection targets.
? Ideal Candidate:Candidates with good communication, negotiation, customer-handling skills and a target-oriented approach are preferred.