13 Sep
|
SHLR Technosoft
|
Bengaluru
13 Sep
SHLR Technosoft
Bengaluru
- Key ResponsibilitiesRespond to customer queries via phone, email, chat, or ticketing systems
- Diagnose and troubleshoot technical issues (software bugs, connectivity, installation, configuration problems)
- Log and track issues in a CRM/helpdesk tool (e.g., Zendesk, Freshdesk, Jira)
- Escalate complex/unresolved issues to senior engineers or relevant departments
- Guide customers through step-by-step solutions, remote sessions, or self-help resources
- Maintain and update FAQs, knowledge base articles, and troubleshooting guides
- Monitor system performance/alerts and proactively flag potential issues
- Coordinate with development/product teams to report recurring bugs
- Ensure SLAs (Service Level Agreements) and response-time targets are met
- Provide basic training to users/clients on product usage
- Follow up with customers to confirm issue resolution and gather feedback
📌 Technical Support Executive (Bengaluru)
🏢 SHLR Technosoft
📍 Bengaluru