Responsible for managing front-desk operations, patient coordination, appointment scheduling, basic administrative activities, and assisting the doctor and clinic team in smooth day-to-day patient care and clinic operations.
- Welcome and assist patients in a professional and courteous manner.
- Handle patient registration, appointments, check-in and check-out.
- Manage phone calls, WhatsApp enquiries and patient queries.
- Coordinate appointments and follow-ups with patients.
- Maintain patient records and ensure accurate documentation.
- Handle patient feedback and coordinate resolution of routine concerns.
Clinic Administration
- Maintain daily OPD and appointment records.
- Prepare and maintain patient files, consent forms and treatment-related documentation.
- Coordinate with doctors, therapists, dentists and other clinic staff.
- Maintain records of daily collections, appointments and clinic activities.
- Assist in maintaining clinic schedules and workflow.
- Support inventory monitoring and inform the concerned person about stock requirements.
Clinical Assistance
- Assist the doctor/clinical team during patient consultations and procedures as required.
- Ensure treatment rooms are prepared before procedures.
- Assist with basic patient preparation and post-treatment instructions.
- Ensure proper handling and filing of treatment records and consent forms.
- Follow clinic hygiene,
safety and infection-control protocols.
Patient Communication
- Explain appointment procedures, clinic timings and basic pre/post-treatment instructions as directed by the doctor.
- Make follow-up calls/messages to patients.
- Maintain professional communication with patients and attendants.
- Support patient satisfaction and a positive clinic experience.
Additional Responsibilities
- Assist with billing, receipts and basic cash/UPI coordination as assigned.
- Support daily opening and closing activities of the clinic.
- Maintain confidentiality of patient information and clinic records.
- Perform other administrative and coordination duties assigned by the doctor or clinic management.
- Required SkillsGood communication and interpersonal skills.
- Basic computer knowledge and MS Office skills.
- Good organizational and record-maintenance abilities.
- Patient-friendly and professional attitude.
- Ability to multitask and work in a clinical setting.
- Basic knowledge of appointment scheduling, billing and patient documentation.
Preferred QualificationGraduate / Diploma / Healthcare-related qualification with relevant experience in a clinic, hospital, dental clinic, dermatology, aesthetic or healthcare setup.
Experience0–3 years of experience in reception, clinic assistance, front-office operations, patient coordination or healthcare administration.