Position Title: Security Guard

Department: Hospital Security & Safety

Location: Hospital Premises

Reports To: Security Supervisor / Security Manager

1. POSITION SUMMARY

The Security Guard is responsible for maintaining a protected, secure, and controlled hospital environment. This role requires adherence to hospital security protocols, patient-centric behavior, emergency-response readiness, CCTV and access-control monitoring, and compliance with healthcare regulations. The guard ensures protection of patients, visitors, staff, assets, and medical infrastructure through proactive surveillance and rapid incident response.

2. KEY RESPONSIBILITIES:

A. Premises Security & SurveillanceConduct regular patrols of all hospital zones including OPD, IPD, ICU, Emergency, Pharmacy, Parking, and Critical Equipment Rooms.

- Monitor CCTV feeds, access-control logs, biometric systems, and alarm panels.
- Immediately address suspicious activities, unauthorized access, or safety violations.
- Secure sensitive areas: OT complex, NICU, drug storage, biomedical waste area, and server rooms.

B. Access Control & Visitor ManagementEnforce hospital entry protocols for visitors, vendors, patients, and staff.

- Verify ID cards, issue visitor passes, maintain visitor logs, and ensure adherence to visiting hours.
- Assist with patient movement where required, without obstructing clinical operations.

C. Emergency Response & Safety ComplianceAct as first responder during Code Blue, Code Red, Code Pink, Code Black, and other emergency codes.

- Assist in fire evacuation drills, operate fire-fighting equipment, and follow hospital fire-safety SOPs.
- Report incidents using Incident Reporting System (IRS) and escalate as per hospital chain-of-command.

D. Patient-Centric ProtocolsMaintain a respectful, calm,



and empathetic attitude toward patients and families.

- Manage crowd control during peak OPD hours, emergency rush, or critical situations.
- Ensure privacy and confidentiality according to hospital ethical standards.

E. Asset & Property ProtectionSafeguard hospital property: medical equipment, ambulances, pharmaceuticals, supplies, and IT assets.

- Check inbound/outbound goods, verify gate passes, and prevent theft, loss, or damage.

3. TECHNICAL SKILLS REQUIRED

Knowledge of modern security systems (CCTV, NVR/DVR, Access Control, Boom Barriers).

- Familiarity with hospital emergency codes and medical-facility risk zones.
- Ability to use handheld metal detectors, communication radios, and biometric scanners.
- Basic understanding of fire-safety systems (hydrants, smoke detectors, extinguishers).
- Incident reporting, log management, and digital security-system operations.

4. BEHAVIORAL SKILLS

- High alertness and observation skills.
- Strong communication and conflict-handling abilities.
- Professional appearance, discipline, and integrity.
- Empathy and patience for dealing with patients and families.

5. QUALIFICATIONS & EXPERIENCE

- Minimum 10th/12th pass or equivalent.
- Preferably trained through a recognized security training program.
- Experience in hospital security or healthcare environment preferred.
- Basic knowledge of first aid and emergency handling.

6. SHIFT & WORKING CONDITIONS

- Rotational shifts (Morning / Evening / Night).
- Long periods of standing/walking during patrols.
- Exposure to hospital emergency environments.

7. KEY PERFORMANCE INDICATORS

- (KPIs)Incident response time.
- Compliance with hospital safety SOPs.
- Visitor/patient feedback.
- Accuracy of logbooks and surveillance monitoring.
- Zero security breaches.

📌 Security Guard (Vasai-Virar)
🏢 Platinum Hospitals
📍 Vasai-Virar