Job Title
B2C Sales Manager – US Process

Job Description
SS Tech Services is looking for an experienced B2C Sales Manager – US Process to lead and manage our international sales team at our Noida office.
The ideal candidate should have a strong background in International B2C Sales / US Process , with proven experience in team management, revenue generation, target achievement, sales strategy, objection handling, negotiation, and deal closure .
The role involves managing a team of 25+ sales professionals , driving revenue growth, improving conversion rates, and ensuring consistent achievement of monthly and quarterly sales targets.

Key Responsibilities
Lead, manage, and motivate a team of 25+ B2C sales professionals
Drive US B2C sales and achieve monthly and quarterly revenue targets
Monitor key sales metrics including conversion rate, productivity, revenue, average sales value, and target achievement
Develop and execute strategies to improve sales performance and conversions
Conduct regular call reviews, sales meetings, coaching sessions, and performance reviews
Train and coach team members on sales pitching, objection handling, negotiation, upselling, cross-selling, and deal closure
Identify performance gaps and implement appropriate improvement plans
Support the team with escalations and high-value deal closures
Prepare and analyze sales reports, forecasts, and performance metrics
Ensure high-quality customer interactions and adherence to process standards




Coordinate with internal teams to achieve overall business objectives
Must-Have Qualifications
5+ years of experience in International B2C Sales
Minimum 2–3 years of experience in Sales Team Management
Proven experience managing a team of 20–25+ sales professionals
Solid experience in US Process / International BPO / Voice Sales
Proven track record of achieving sales and revenue targets
Excellent verbal and written English communication skills
Strong negotiation, objection-handling, upselling, and closing skills
Strong understanding of sales KPIs, conversion rates, productivity, and revenue metrics
Experience in sales coaching, performance management, and team development
Must be comfortable working in a US Shift
Must be willing to work from office in Noida
Preferred Qualifications
Prior experience selling to US customers
Experience in Outbound B2C Sales
Experience in upselling, cross-selling, and retention sales
Prior experience in an International BPO / US Voice Process
Experience with CRM and sales reporting tools
Exposure to sales forecasting and target planning
Experience managing a high-volume, target-driven sales environment
Graduate/Postgraduate qualification preferred
Compensation & Benefits
Attractive salary+performance-based incentives
Meal facility
Career growth and leadership opportunities
Job Details
Location: Iconic Corenthum, Sector 62, Noida
Workplace Type: On-site
Shift: US Shift
Employment Type: Full-time
Industry: BPO / International B2C Sales

📌 C Sales Manager-US Process (Kanpur)
🏢 SS Tech Services
📍 Kanpur