Job Description

Job Title: Manager – Organizational Change Management

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Location: Noida/Gurgaon/Bangalore

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Educational Qualifications: B.Tech/MBA/B.Com

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Position Overview

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The Manager – Organizational Change Management is responsible for driving organizational change initiatives and ensuring successful adoption of new processes, tools, and behaviors across client portfolios.

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This role executes on the OCM strategy, partners with executives and business leaders to deliver best-in-class engagement, communications, training, and readiness activities aligned with transformation goals.

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Job Description

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Key Responsibilities:

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- Execute and implement the Organizational Change Management (OCM) strategy aligned with business objectives.
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- Partner with transformation leads, business sponsors, and technology teams to ensure stakeholder alignment.
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- Conduct change impact assessments and develop comprehensive change management plans, including communication, training, and resistance management.
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- Drive engagement through change networks, champion programs, and executive communications.
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- Create and maintain standardized OCM templates and frameworks for scalable delivery.
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- Measure adoption and resistance, iterating plans to achieve desired outcomes.
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- Collaborate with Learning & Development teams to design and deliver training programs.
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- Integrate OCM activities into PMO governance structures and ensure compliance with organizational standards.
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- Foresee and manage risks and issues for internal and external OCM implementations.
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Qualifications:

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- 5-10 years of experience in Organizational Change Management with a strong background in enterprise transformation.
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- Proficiency in change management frameworks such as PROSCI, ACMP, ADKAR, or similar.
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- Solid communication, facilitation, and analytical skills to drive stakeholder alignment and change adoption.
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- Demonstrated ability to lead teams and manage complex, multi-stakeholder environments.
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- Expertise in OCM elements: human-centered design, communications, sponsorship, readiness assessments, adoption metrics, and go-live support.
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- Excellent consultation and project management skills with a focus on business impact and solving complex problems.
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📌 Manager - Organizational Change Management (Noida)
🏢 EXL
📍 Noida