Job DescriptionHi Folks,

NWe are hiring for the below role with the leading IT firm

NRole- Customer Succes Executive

NLocation-Kamothe

nShift-9.30am to 6.30pm

NWeek Off-Saturday & Sunday off

NNeed 1+yrs of exp into cse

NSalary-25k to 30k

nAbout Company

NWe design & build digitalproducts. Transform your idea into reality. We design and develop web and mobile apps that delight users.

NAbout Role:

NWe are looking for a Customer Success Executive to help us provide world-class support services to our clients.SpynPRO is a SAAS product for academy owners, event organizers and facility owners to manage and grow their businesses. Help every customer achieve maximum value from spynPRO by providing exceptional onboarding, timely support, proactive guidance and continuous engagement, resulting in high customer satisfaction, retention and business growth.

NWhat Success Looks Like

NA successful Customer Success Executive ensures customers confidently use spynPRO, resolve issues quickly, adopt relevant features and continue growing with the platform. Customers view their CSE as a trusted partner who helps them succeed, leading to higher retention, stronger relationships and increased opportunities for cross-sell and upsell.

NPrimary Responsibilities

N1. Customer Onboarding

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- Conduct onboarding sessions.
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- Ensure customers complete setup successfully.
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- Drive early product adoption.
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- Reduce time-to-value.
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n2. Customer Support

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- Resolve customer queries.
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- Coordinate with Productfor bugs and enhancements.
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- Keep customers informedabout progress.
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- Ensure timely follow-upuntil closure.
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n3.



Customer Success

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- Proactively engage with customers.
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- Help customers adopt underutilized features.
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- Identify opportunities to improve their operations using spynPRO.
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- Monitor customer healthand identify at-risk customers.
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n4. Customer Retention

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- Reduce churn.
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- Understand reasons for dissatisfaction.
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- Build robust customer relationships.
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- Improve customer satisfaction.
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n5. Revenue Growth

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- Identify opportunities for:
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- Branded App
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- BookingsPRO/AcademyPRO
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- Additional licenses
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- Other future offerings
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- Coordinate with Sales where required..
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n6. Documentation

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- Maintain help articles.
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- Improve FAQs.
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- Document recurring customer issues.
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- Suggest product improvements based on customer feedback.
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n7. Customer Advocacy

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- Identify delighted customers.
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- Request reviews and testimonials at the right time.
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- Share success stories with the Marketing team.
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- Convert happy customersinto brand advocates.
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nLeadership Behaviours

NA Customer Success Executive at spynPRO...

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- Thinks from the customer's perspective.
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- Communicates clearly and professionally.
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- Takes ownership until the issue is resolved.
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- Never leaves a customerwithout an update.
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- Builds trust through honesty.
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- Looks for ways to help customers succeed, not just solve today's problem.
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- Documents recurring issues and suggests improvements.
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- Collaborates effectively with Product, Sales and QA.
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nInterested candidates please share your updated resume on [email protected]

📌 Urgent Hiring For Customer Success Executive/Location-Navi Mumbai/Salary-Upto 3.60lpa/Wfo/Day Shift/ (India)
🏢 EarnReady by ShunyaTattvaa Talent Partners
📍 India