Servion is currently looking for UCCE L3 Engineer Support for Noida location ( Work from office), Interested candidates can share you CV at [email protected]

nTotal Years : 7+ Years

nJob Description :-

nJob Title: L3 UCCE Support Engineer

nWork Location: Noida

nKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshooting.

nJob Description:

nSupporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.

nCisco ICM/CCMP/CVP/CUIC & troubleshooting.

nScripting knowledge for creating a current call flow and should have good understanding in the modification of existing ICM Script.

nHave clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.

nHands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco Voice Gateway, Cisco IPT and Nice Logger.

nHave clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.

nKnowledge and use of VOIP and Performance Management Tools and integration experience with other Tools

nHave clear understanding on Telecom infrastructure protocols like ISDN and analogy signaling.





nShould be ready to work in 24/7 business support environment

nShould be having 4-7 years of experience on Cisco Voice platform.

nShould be having work experience on CUCM/UCCE/UCCH/CVP platforms

nShould have strong verbal & written communication skills

nWork & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.

nPerforms advanced remote/on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.

nPerforms Root Cause Analysis & Track and update key performance metrics

nAct as a point of contact for all service delivery issues/ pending work/ escalations

nProvide team support and process improvements through individual contributions

nMaintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.

nPerform change management in accordance with change management procedures

nHandles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs

nExcellent communication and conversation skills (Verbal and Written), Strong analytical and problem-solving skills.

📌 UCCEEngineer (Mumbai)
🏢 Servion Global Solutions
📍 Mumbai