WE’RE HIRING | TEAM LEAD – RESERVATIONS Echor Hotels & Resorts is looking for an experienced and enthusiastic Team Lead – Reservations to join our growing team at Zirakpur . We are looking for someone who can take ownership of the Reservations team , manage day-to-day operations, drive booking conversions, and ensure smooth coordination between the reservations team and our properties. If you have strong experience in hotel reservations, guest handling, OTA/B2B bookings and team management , this could be the right opportunity for you! Location: Zirakpur Experience: 2–4 Years ⭐ Team Handling Experience: Preferred Team Management & Leadership • Lead and supervise the day-to-day activities of the Reservations team. • Allocate enquiries, calls and leads among team members. • Monitor individual and team-wise performance on a regular basis. • Ensure proper follow-up on all pending and tentative enquiries. • Conduct regular team briefings and guide team members on daily priorities. • Train current team members on reservation processes, hotel policies, tariffs and packages. • Provide regular feedback and coaching to improve individual performance. • Motivate the team to achieve monthly booking and revenue targets. • Identify performance gaps and work on improving team productivity. • Handle escalations and support team members in difficult guest situations. Reservations & Guest Handling • Supervise and handle room reservations received through calls, WhatsApp, email, website and other channels. • Ensure enquiries are handled promptly and professionally. • Verify room availability, tariffs, meal plans,



inclusions and booking policies before confirmation. • Ensure accurate guest and booking details are entered into the reservation system. • Handle booking amendments, cancellations, rescheduling and special requests. • Assist the team in converting enquiries into confirmed bookings. • Handle important/VIP bookings and escalated guest queries when required. Sales & Revenue • Monitor enquiry-to-booking conversion and identify areas for improvement. • Follow up on lost, pending and tentative bookings. • Encourage the team to maximise booking conversions. • Promote upselling of room categories, packages, meals, activities and other hotel services. • Ensure the team is updated about current offers, packages and promotional rates. • Work closely with the Sales team to achieve overall revenue targets. • Analyse daily booking performance and take corrective action wherever required. OTA & B2B Coordination • Supervise reservations received through OTA and B2B channels. • Coordinate with OTA/B2B partners regarding booking-related concerns. • Ensure correct rates, availability, room categories and booking conditions are communicated. • Monitor discrepancies related to bookings, rates, payments and cancellation policies.



• Coordinate with properties to ensure smooth handling of OTA and B2B-B2C reservations. Interdepartmental Coordination • Coordinate closely with Sales, Operations, Front Office, Accounts and Property Managers. • Ensure confirmed bookings are communicated accurately to the respective property teams. • Coordinate regarding room availability, inventory, rates and special guest requirements. • Ensure VIP, group and special-request bookings are properly communicated in advance. • Assist in resolving operational issues related to reservations. MIS & Reporting • Prepare daily, weekly and monthly reservation performance reports. • Track team-wise enquiries, bookings, conversion ratios and revenue. • Monitor pending enquiries and ensure timely closure. • Share regular performance updates with management. • Maintain accurate reservation and booking-related records. We are looking for someone who:- ✔️ Has 2–4 years of experience in hotel reservations, hospitality sales, travel or a related field. ✔️ Has prior experience in team handling / team leadership . ✔️ Has good knowledge of hotel reservations and booking processes . ✔️ Understands OTA and B2B-B2C reservations . ✔️ Has excellent communication and convincing skills. ✔️ Can handle guest escalations professionally. ✔️ Has strong follow-up and coordination skills. ✔️ Is comfortable working with targets and performance metrics. ✔️ Has good knowledge of MS Excel and reservation systems . ✔️ Can take ownership and make decisions independently when required.

📌 Team Lead (Chandigarh)
🏢 Echor Hotels
📍 Chandigarh