13 Sep
|
Vashi Integrated
|
Gurugram
13 Sep
Vashi Integrated
Gurugram
KRA
Key Performance Indicators (KPIs)
Target Frequency
1.
Revenue
Generation
Monthly sales value achieved vs. target; number of orders converted
Monthly
2.
Lead Response
Speed
Average first-response time to enquiry (target: within X hours)
Daily/Weekly
3.
Conversion
Efficiency
Lead-to-order conversion rate (%)
Monthly
4.
Quotation
Turnaround
Average time from enquiry to quotation shared
Weekly
- CRM/Pipeline Hygiene
% of leads/opportunities with updated, accurate CRM entries
Weekly
6.
Customer
Retention
Repeat order rate from existing accounts
Quarterly
7.
Customer
Satisfaction
Complaint resolution TAT; escalation recurrence rate
Monthly
8.
Collections
Support
Timely coordination on payment follow-ups (if applicable)
Monthly
📌 Sale Executive (Gurugram)
🏢 Vashi Integrated
📍 Gurugram