Company Description BASIC Home Loan is India’s first automated platform for secured lending, with a strong focus on the affordable housing segment. The company combines technology with a “phygital” model, empowering a network of expert home loan agents to guide customers from initial research to loan approval and disbursal. By reaching Tier 2 and Tier 3 cities and towns, BASIC Home Loan serves communities often overlooked by other digital lenders.

Its automation and agent network help make the home loan process more efficient, transparent, and cost-effective. BASIC Home Loan is committed to making housing more accessible and to #ChangingHomeLoansForGood.

Role Description The Relationship Manager is a full time, on-site role based in the Pune Division. This role is responsible for managing end-to-end customer relationships, including understanding home loan requirements, explaining products clearly, and guiding customers through documentation and application processes.

The Relationship

Manager will coordinate with partner banks and financial institutions, follow up on applications, and ensure timely approvals and disbursals. Daily activities include meeting prospective customers, nurturing leads, maintaining accurate records in internal systems, and supporting BASIC Home Loan agents with product and process information.



The role also involves achieving sales targets, gathering market feedback, and contributing to an excellent customer experience in line with the company’s mission.

Qualifications

- Strong customer relationship management and client-facing skills, with the ability to build trust and long-term partnerships.
- Sales and negotiation skills, including experience meeting targets in financial services, housing finance, or a related domain.
- Excellent communication and interpersonal skills, with the ability to explain complex home loan products in a simple, clear manner.
- Basic understanding of home loan processes, secured lending, and documentation requirements; prior experience in banking or NBFCs is an advantage.
- Proficiency in using digital tools, CRMs, and mobile or web-based platforms to manage leads, track applications, and report activities.
- Ability to work on-site in the Pune Division, manage field visits, and collaborate effectively with agents and internal teams.
- Bachelor’s degree in Business, Finance, Commerce, or a related field preferred; equivalent relevant experience will be considered.
- High level of integrity, problem-solving skills, and a customer-first mindset aligned with making home loans accessible and stress-free.

📌 Relationship Manager (Pune)
🏢 BASIC Home Loan
📍 Pune