WE'RE HIRING – QUALITY ANALYST | TRAVEL INDUSTRY ✈

We are looking for an experienced and energetic Quality Analyst to join our Travel & Flight Sales team in Gurgaon!

Role: Quality Analyst - Travel

Industry: Travel / Flights

Location: Gurgaon

Experience: 1-5 Years as a Quality Analyst

Employment Type: Full-time

Key Responsibilities

Monitor and evaluate PPC, sales and flight-related customer calls.

Conduct call audits and provide quality feedback.

Identify gaps in sales, communication and process adherence.

Prepare daily/weekly quality reports.

Conduct root-cause analysis and suggest improvement areas.

Work closely with Sales, Operations and Training teams.

Ensure compliance with quality and customer service standards.

Requirements

Experience in Quality Analyst / Quality Assurance.





Experience in Travel, Airline, Flight Sales, BPO or International Voice Process as Quality Analyst can apply.

Robust communication and analytical skills.

Good knowledge of call monitoring and quality parameters.

Why Join Us?

Competitive salary based on experience and skills.

Opportunity to work with a growing travel organization.

Both Side Cab

Rotational Shifts

5 Days Working

Interested candidates: Please send your CV to [email protected]

Pay: ₹40,000.00 - ₹55,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Quality Analyst (Gurugram)
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