The Field Support Engineer will play a critical on-floor role in ensuring smooth and uninterrupted manufacturing operations by providing real-time support for MES, production systems, and connected devices. Working in rotating 12-hour shifts, the role will help minimize downtime, resolve technical issues quickly, and maintain device and system health across the plant. This position is ideal for early-career engineers who want hands-on exposure to manufacturing technology in a rapid-paced production setting.
Role & responsibilities
Provide on-floor technical support for manufacturing systems, equipment, and connected devices to ensure continuous production.
Troubleshoot and resolve issues related to MES, hardware, electronics, networking, and system connectivity.
Monitor device health, identify abnormalities, and support preventive corrective actions to reduce downtime.
Coordinate with production, maintenance, and engineering teams to restore operations quickly during incidents.
Perform basic SQL-based checks, data validation, and issue diagnosis within production support systems.
Document incidents, resolutions, escalations, and recurring issues accurately for operational tracking.
Support system start-up, changeover, and shift handover activities across 12-hour rotating shifts.
Communicate effectively with plant stakeholders in Telugu and English to support timely issue resolution.
Preferred candidate profile
Diploma, B.E., or B.Tech in electronics, electrical, instrumentation, mechanical, computer science, information technology, or a related engineering discipline
0 to 4 years of experience in field support, production support, or related technical roles
Basic knowledge of manufacturing systems, MES, or shop-floor operations
Willingness to work 12-hour rotating shifts and 6 days a week
Ability to provide on-floor support in a manufacturing facility
Immediate availability to join or join at short notice
Relevant internship experience in manufacturing, production support, or technical support
Working knowledge of Telugu for local coordination
Exposure to SQL, networking, or connected industrial devices
Familiarity with electronics troubleshooting and device maintenance
Prior experience in a factory, plant, or shop-floor setting
📌 Field Support Engineer Tirupati
🏢 Fynd
📍 Tirupati