FQC – Roles & Responsibilities
Final Quality Checking
Check the service/product before it is delivered to the customer.
Ensure it meets company quality standards.
Verify Service Standards
Check whether all required service steps and procedures were followed.
Identify errors, defects, or missing information.
Customer Requirement Check
Ensure the service delivered matches the customer’s requirements and expectations.
Corrective Action
Ensure services follow company policies, SOPs, safety requirements, and applicable standards.
Coordinate with service/operations teams to correct identified issues.
Follow up to make sure the issue is resolved.
Quality Reporting
Prepare daily/weekly/monthly quality reports.
Track rejection rates, complaints, errors, and improvement areas.
Continuous Improvement
Identify recurring problems.
Suggest improvements to processes and service quality.
Customer Complaint Support
Analyze customer complaints related to quality.
Help identify the root cause and prevent repetition.
Compliance

Work Location: In person

📌 Fqc Nellore
🏢 Balaji agencies and Industries
📍 Nellore