Job Type: Full time

Experience: Fresher to 1 year in Hotel Front Office Operations

Department: Front Office

Job Summary

We are looking for a friendly, professional, and guest-focused Guest Service Associate (GSA) to join our Front Office team. The ideal candidate can be a fresher or have up to 1 year of experience in hotel front office operations.

Key Responsibilities
Welcome and greet guests in a warm and professional manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, guest requests, and front desk inquiries.
Verify guest details and ensure accurate documentation.
Handle guest queries, concerns, and requests promptly and courteously.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth guest service.
Maintain accurate records and follow hotel SOPs and front office procedures.
Handle cash, billing, and payment-related activities as required.
Assist guests with information about hotel facilities,



services, and local attractions.
Ensure a high standard of guest satisfaction throughout the stay.

Requirements
Education: Diploma/Degree in Hotel Management or a related field preferred.
Experience: Fresher to 1 year of experience in hotel Front Office operations.
Good communication and interpersonal skills.
Pleasant personality with a customer-service mindset.
Basic computer knowledge.
Ability to work in shifts, including weekends and holidays.
Well-groomed and qualified appearance.

What We’re Looking For
Positive attitude and willingness to learn.
Strong guest-handling and problem-solving skills.
Team player with good coordination skills.
Ability to remain calm and qualified in a fast-paced hotel environment.

Pay: From ₹13,000.00 per month

Work Location: In person

📌 Guest Service Associate Hotel Industry Sholinganallur
🏢 Illam Hospitality & Banquets
📍 Sholinganallur