13 Sep
|
Impetus Career Consultants
|
India
13 Sep
Impetus Career Consultants
India
? Process Trainer- Customer Service | US ? Location: Mohali ? Shift: US Shift ? Experience: 3+ Years (2+ Years as Process Trainer on paper) ? What You’ll Do - Train & Onboard: Lead Recent Hire Training (NHT) focused on retention strategies, scripts, and product updates.
- Upskill & Coach: Run targeted refresher sessions, 1-on-1 nesting support, and floor coaching with QA to boost bottom performers. ? What We’re Looking For - Experience: 3–5 years in a BPO/International Call Center setting, with 2+ years as a Process/Product Trainer in Customer Care/Retention.
- Core Strengths: Exceptional soft skills delivery, objection handling, de-escalation, and retention metrics (Churn, Save Rate, AHT, CSAT/NPS).
📌 Process Trainer- Customer Service | Us (India)
🏢 Impetus Career Consultants
📍 India