Job DescriptionRole Purpose

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- The Practice Leadwill own and independently lead a defined portfolio of Internal Communications programs and/or practice capabilities, with end-to-end accountability for planning, stakeholder management, execution, measurement and continuous improvement within the assigned portfolio.
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- The role will partner closely with senior leaders, HR, business and enabling functions to translate organizational priorities into compelling communications and meaningful employee experiences across audiences, channels and geographies.
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- The role will require astrong combination of strategic thinking, communications expertise, stakeholder management and hands-on execution, with the ability to operate effectively in a large, global and matrixed organization.
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nKey Responsibilities

NThe Practice Lead will beassigned a defined portfolio across some of the following areas, based on organizational priorities, business requirements and individual strengths:

NStrategic Internal Communications & Integrated Campaigns

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- Own and deliver assigned Internal Communications programs and integrated campaigns aligned with business, people and organizational priorities.
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- Translate organizational priorities into clear, compelling employee narratives and communication experiences.
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- Drive end-to-end delivery across stakeholders, audiences, channels and geographies.
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- Use reach, engagement, feedback and other relevant insights to measure effectiveness and continuously improve communication programs.
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nLeadership & Stakeholder Communications

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- Own assigned executive communication requirements, including leadership narratives, messages, talking points and briefing materials.
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- Partner with CXO offices and senior leaders on employee engagements, town halls, leadership forums and other communication platforms.
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- Build strong stakeholder relationships and influence communication outcomes across senior leadership, HR and business teams.
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nLarge-Scale Events& Employee Experiences

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- Own assigned enterprise events, employee experiences, leadership forums, town halls, conferences and other high-visibility organizational platforms.
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- Lead the end-to-end experience across content, narrative, audience engagement, leadership participation, communication and execution.
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- Partner with senior leaders, HR, business teams, external partners and enabling functions to deliver high-quality, purpose-led experiences.
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nEmployer Brand, Employee Advocacy & Storytelling

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- Lead assigned employer branding, employee advocacy and storytelling initiatives that strengthen employee pride, organizational reputation and talent attraction and retention.
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- Develop compelling employee stories and campaigns showcasing culture, employee experiences, achievements and organizational impact.
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- Partner with HR, TalentAcquisition, business teams and other stakeholders to create content for internal and external platforms.
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- Leverage relevant digital and social platforms, including LinkedIn and Glassdoor, to strengthen employer brand and employee advocacy.
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nInternal Digital Channels, Content & Technology

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- Own assigned elements of the Internal Communications digital ecosystem, including channels, content, deployment and employee communication experience.
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- Develop differentiated content across formats including leadership communications, newsletters, videos, podcasts, employee stories and digital campaigns.
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- Partner with Information Systems, Talent Transformation and other enabling functions to improve communication platforms, deployment, automation and technology-enabled experiences.
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- Explore emerging platforms, formats, AI-enabled tools and technologies to improve communication reach and effectiveness.
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nCommunications Operations, Governance & Last-Mile Enablement

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- Own relevant Internal Communications operating processes, deployment mechanisms, governance and compliance requirements within the assigned portfolio.
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- Partner with Information Systems and other enabling functions on platform, access, deployment and operational requirements.
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- Support adherence to relevant organizational requirements, including DPO, data privacy, information security and access management.
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- Contribute to mechanisms that strengthen last-mile communication effectiveness across HR, business and functional teams, including the Internal Communications Index.
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- Develop and implement appropriate processes, playbooks, guidelines and toolkits to enable consistent and efficient communication execution.
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nAnalytics, Insights & Continuous Improvement

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- Drive measurementand analytics for assigned communication programs, including relevant dashboards, reporting and performance indicators.
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- Translate employee feedback, channel data and communication insights into actionable recommendations.
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- Identify opportunities to improve the scale, speed, relevance and effectiveness of Internal Communications.
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- Lead pilots and initiatives involving new communication approaches, AI, automation, analytics and emerging technologies.
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nLeadership Visits & Enterprise Employee Connects

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- Own assigned elements of the enterprise leadership visit program across Infosys locations, partnering with leadership offices, location HR and business stakeholders.
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- Design and coordinate tailored employee connects, leadership engagements, town halls and targeted employee-group interactions based on the purpose, audience and context of each visit.
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- Manage the end-to-end visit experience across planning, stakeholder alignment,



communication, logistics, leadership briefing, on-ground execution and post-visit follow-through.
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- Contribute to the delivery of a high-volume leadership engagement program across locations, with a target of 40+ leadership visits annually across the broader team.
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nAnnual, Corporate & Enterprise Reporting

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- Lead assigned Internal Communications inputs for Annual Reports, ESG/Sustainability Reports, Board communications and other high-visibility enterprise deliverables.
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- Partner with HR, Communications, ESG, Finance, Investor Relations, Brand and other stakeholders to develop and consolidate content, narratives, data and organizational stories.
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- Manage stakeholder reviews, approvals and deadlines to ensure timely and accurate delivery.
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nKey Skills & Experience

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- Bachelor's degreein English Literature, Journalism, Public Relations, Communications, Marketing or a related field;

Master's degree or equivalent preferred.

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- 12+ years of relevant experience in Internal Communications, Corporate Communications, Employee Engagement, Employer Branding, Events or related disciplines.
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- Proven experience in developing and executing integrated communication programs within a large, complex or global organization.
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- Strong expertise in oneor more areas of Internal Communications, with the ability to understand and collaborate across the broader communications ecosystem.
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- Solid experience in strategic storytelling, leadership communications, stakeholder management and employee engagement.
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- Demonstrated experiencein managing high-visibility programs, large-scale events, employee experiences, leadership engagements or enterprise communication initiatives.
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- Strong understanding ofdigital communication channels, content ecosystems, employer branding and employee advocacy.
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- Experience working withsenior leadership, HR, business teams and technology/enabling functions in a complex stakeholder environment.
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- Strong program and project management skills, with the ability to manage multiple priorities, timelines, stakeholders and dependencies.
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- Strong analytical capability and an ability to use data, employee feedback and insights to improve communication effectiveness.
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- Understanding of communications operations, governance, data privacy, compliance and technology-enabled deployment.
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- Curiosity and adaptability towards AI, automation, emerging technologies and new communication models.
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- Excellent written, verbal, interpersonal and presentation skills.
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- Strong strategic thinking, judgement, problem-solving, influencing and decision-making skills.
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- Ability to operate comfortably between strategic planning, stakeholder advisory and hands-on execution.
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- Demonstrated ability tolead through influence, build partnerships and drive outcomes across organizational boundaries.
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- Ability to operate effectively in a large, global organization.
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📌 Practice Lead - Internal Communications (Karnataka)
🏢 Infosys
📍 Karnataka