HIRING ALERT IBM PROJECT

Role: Help Desk Executive – L1

Client: IBM Project

Location: HBR Layout, Bangalore & Muzaffarpur

Experience: 6 Months – 2 Years

Shift: 247 Rotational Shifts (US EST aligned)

Salary: 20,000 – 25,000 Take-Home

Key Responsibilities
Handle IT support requests via phone, email, web, and chat.
Log, update, and manage incidents using ServiceNow/ITSM tools.
Perform L1 troubleshooting using SOPs and knowledge articles.
Troubleshoot password, VPN, application access, Outlook, and Office 365 issues.
Perform basic Active Directory user administration and password resets.
Categorize and prioritize incidents according to P1–P4 severity.
Escalate unresolved issues to L2/L3 teams as per defined procedures.
Maintain accurate ticket documentation and provide timely status updates.
Ensure compliance with SLA and service delivery standards.




Provide qualified technical support to international users.

Technical Skills
ServiceNow / ITSM
Active Directory
Password Reset Tools
VPN Troubleshooting
Microsoft Office 365 / Outlook
Incident Management
Incident Categorization & Prioritization
Basic Windows Troubleshooting

Eligibility
Graduate – B.Tech / BCA / B.Sc IT / Any Graduate with relevant IT experience.
6 months to 2 years of relevant technical/helpdesk/support experience.
Positive verbal and written communication skills.
Comfortable working in 247 rotational shifts.
ITIL Foundation certification is preferred.

Interested candidates can apply/share their CV for consideration. Don’t miss this prospect to start or grow your IT Support career!

📌 Help Desk Executive Bengaluru
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📍 Bengaluru