Work model - 100% work from office (no hybrid or remote option)
Coverage - 24 x 5 operations (Monday to Friday, round the clock) supporting Americas, EMEA and APAC
Shift requirement - Rotational shifts including night shifts. Candidates must be adaptable to rotate across shift windows as per business requirement.
Job Summary
Experience in a people-management role within HR operations, onboarding, employee lifecycle or HR shared services.
Proven service level and KPI ownership in a high-volume, multi-country HR process environment.
Strong hands-on understanding of pre-hire and onboarding processes including background verification, right-to-work and I-9, immigration initiation, employment contract issuance, Manage Pending Hire, current hire data review, record management and payroll input.
Practical experience with HCM or HRIS platforms and CRM-based case management, with the ability to interpret system data and workflow states.
Workforce management capability covering rostering, capacity planning,
shrinkage management and intraday volume handling for a 24x5 operation.
Excellent written and verbal English, with the ability to draft clear candidate-facing and client-facing communications.
Strong Excel and reporting skills, with the ability to build and interpret performance dashboards.
Willing to work from the Bangalore office five days a week and to rotate across shifts including nights.
Preferred
Workday HCM knowledge will be an advantage, including Workday Recruiting, Onboarding or HCM Core.
Experience with SAP SuccessFactors Employee Central and SAP Recruiting.
Microsoft Dynamics CRM, Power Apps or Power Automate exposure.
Lean Six Sigma Green Belt or above.
Experience supporting transition or knowledge transfer for a current managed services engagement.
Power BI or an equivalent visualisation tool.