We are looking for an experienced HR Recruiter with solid BPO recruitment experience to manage end-to-end hiring for voice and non-voice processes. The ideal candidate should be comfortable handling bulk hiring, target-based recruitment, and multiple requirements simultaneously.
Key Responsibilities
Manage end-to-end recruitment for BPO/Customer Service roles.
Handle bulk hiring for voice, non-voice, sales and support processes.
Source candidates through job portals, employee referrals, social media, databases, walk-ins and other channels.
Screen candidates and conduct initial HR interviews.
Coordinate interview rounds with Operations and hiring managers.
Maintain a healthy pipeline of candidates against open requirements.
Achieve daily/weekly/monthly recruitment targets.
Manage candidate follow-ups, documentation and joining formalities.
Track offer-to-join ratio and ensure maximum joining conversion.
Maintain recruitment MIS and provide regular hiring updates.
Work closely with Operations to understand manpower requirements and hiring priorities.
Support recruitment drives, walk-ins and campus/virtual hiring initiatives.
Requirements
3+ years of experience in BPO recruitment.
Strong experience in bulk/BPO hiring.
Experience hiring for voice, non-voice, customer service and sales profiles.
Good knowledge of sourcing channels and recruitment processes.
Strong communication and candidate-handling skills.
Ability to work under recruitment targets and tight timelines.
Positive follow-up, coordination and stakeholder-management skills.
Proficiency in MS Excel and recruitment portals.
What We Offer
Opportunity to work in a fast-paced BPO environment.
Exposure to large-scale and bulk recruitment.
Growth opportunities opportunities within HR & Talent Acquisition.
Performance-driven work culture.