Role & responsibilities
Hire, train, and manage a team providing technology-enabled services to US based mortgage companies.
Oversee the activities of the team and optimize their performance daily.
Act as escalation point for the Team Leader/Asst. Manager to overcome any obstacles to service delivery.
Ensure that Data Security is maintained.
Document standard operating procedures (SOPs) for the team and hold employees accountable for following SOPs.
Track and document each employees time spent on each mortgage folder.
Work closely with the ICE Data Services team to identify and correct Learnset anomalies.
Prepare operational status reports and dashboards for ICE upper management in the US.
Demonstrate solid follow-through and consistently keep commitments to customers and employee.
Oversees large team or area of the business; manage client communication; performs complex work and develops business plans, processes and policies.
Focus is on client delivery, process management, business planning.
Manage one or more business planning areas,



such as capacity planning, client onboarding, cost estimating and responding to current demands.
Manage one or more core functional areas such as quality, productivity and utilization management.
Co-ordinate and or manage inter department projects.
Manage social and communication related initiatives.
Participate in managing client delivery.

Preferred candidate profile Education & Experience
Bachelors degree or academic equivalent

10 or more years of experience in the mortgage lending or financial services market
3 or more years of experience managing a small- or mid-sized BPO/kpo team.

Preferred to have skills.
Broad understanding of cloud technologies
Proficiency with Microsoft Office (Excel and Word) and Microsoft Windows
Ability to document standard procedures, and effectively train and motivate employees.
Expert level knowledge.

📌 Manager Us Mortgage Operation Hyderabad
🏢 ICE Data Services
📍 Hyderabad