End User Computing (EUC) Engineer – Technical Service Desk /n Job Summary /n We are looking for an experienced EUC L2 Support Engineer to provide end-user support for laptops, desktops, peripherals, and enterprise applications. The candidate should have solid troubleshooting skills, experience in endpoint management tools, and ability to handle user calls and incidents efficiently. /n Key Responsibilities /n /n
Provide L2 support for end-user computing setting

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Handle user calls, tickets, and remote support activities

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Troubleshoot hardware, software, OS, and application issues

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Analyze system logs and identify root cause of issues

/n /n . Configuration of Windows Autopilot /n /n
Manage laptops, desktops, printers, and peripherals

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Perform software installation, patching, and upgrades

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Create, package, publish, and deploy applications using SCCM/Intune

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Support domain join, user account issues, and basic Active Directory tasks

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Support Microsoft O365 applications (Outlook, Teams, OneDrive, etc.)

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Troubleshoot VPN, Wi-Fi, network, and connectivity issues

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Perform OS imaging, device provisioning, and endpoint configuration

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Handle laptop theft/loss process including device lock/wipe coordination

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Maintain asset inventory and documentation

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Ensure SLA compliance and timely issue resolution

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Coordinate with L3 teams/vendors for critical incidents

/n /n Skills Required /n /n
Experience in End User Computing / Desktop Support (L2)

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SCCM and Intune knowledge

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Windows Autopilot knowledge

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Windows Registry

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Windows OS troubleshooting skills

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Basic Active Directory administration

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O365 support experience

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Knowledge of VPN, DNS, DHCP, and networking basics

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Good communication and user handling skills

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Ability to work in rotational shifts/support environment

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ITIL/process knowledge

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Experience with ServiceNow/Jira ticketing tools

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Valuable customer handling and coordination skills

/n /n Location: DLF IT Park, Porur, Chennai /n Work Mode: Work from Office /n Working Days: 5 Days a Week /n Shift: Rotational Shifts /n Cab Facility: Provided

📌 Technical Service Desk Analyst End User Computing Mumbai (India)
🏢 Sarbajira Software
📍 India