Portal Development &
Testing
End to End Testing of current portal developments and raising queries.
Providing input, suggestions, and monitoring updates on development.
Providing training on the Portal to TMCs / Travel Agents / Travellers and Travel Managers.
Preparing scenarios for process finalization, supporting Travelscape and SBT queries, and following up on developer observations and solutions.
Travelscape Master Maintenance
Updating approval matrices and airline discount matrices in Travelscape.
Managing the Airline Master and unit-TMC mapping.
Supporting the launch of Travelscape for recent units.
Employee Query Handling
Training travelers to raise Travel Requests (TR) or Ms Teams or on call.
Generating TRs in the portal for travelers unable to access it.
Supporting TEMS/ITEMS queries and creating outsider profiles.
Quotation &
Invoice Management
Close monitoring international fares from TMCs and convincing travelers to take lower fares.
If High
Fare variance approval is documented.
Approving international quotations and handling approvals on behalf of others with valid documents.
Handling international invoice and credit note approvals (Shubhyatra/Travelscape) and supporting domestic TR approvals on a need basis.
Analyzing mismatch invoices in Travelscape.
TMC Queries &
CIP/VIP Bookings
Supporting all TMCs in sorting queries and monitoring pending invoice files to find root causes for non-updation.
Monitoring international travel for VIPs and coordinating tours.
Airline &
Commercial Support
Coordinating legalization and filing hardcopies.
Performing fare monitoring analysis, taking screenshots, and providing inputs for proposed current corporate deals.
Maintaining trackers and building relationships with airline representatives.
Audit &
Compliance
Self-auditing files from agents and analyzing/updating audit-related queries.
Verifying Domestic and International Air and Rail invoice requirements (including approval matrix, premium economy/business class data, fare jumps, dupe bookings, and booking patterns).
Reviewing credit note requirements for air and rail (cancellation patterns, no-show approvals, high cancellation charges, and management fee differences).
Managing visa and miscellaneous invoice requirements (submission dates, visa types, single/multiple entry status, fee breakdowns, and 3rd-party invoice support).
Enforcing compliance standards covering forms of payment, UATP/Non-UATP usage, swiping methods, and cancellation charge breakups.