Role Details: As a Portfolio Manager, you will be responsible for driving portfolio growth, customer engagement, retention, profitability and lifecycle management. The role involves developing customer-centric strategies, managing portfolio campaigns, identifying growth opportunities, and leveraging analytics to enhance activation, spends, retention and overall portfolio performance. You will work closely with cross-functional teams including Analytics, Risk, Product, Digital, Operations, Marketing and Partnerships to deliver strategic business objectives. /n Job Responsibilities: /n /n
Drive portfolio growth and profitability through data-driven customer lifecycle strategies

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Monitor and manage key portfolio metrics including activation, spends, engagement, retention, yield and revenue

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Design and execute customer engagement, usage stimulation, reactivation and retention campaigns

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Develop targeted portfolio strategies for customer acquisition cohorts and lifecycle segments

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Analyse customer behaviour, campaign efficacy and portfolio performance to identify growth opportunities

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Collaborate with Analytics teams to generate actionable insights and drive business decision-making

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Work with Product, Risk and Digital teams to enhance customer journeys and improve customer experience

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Manage merchant, network and partnership-led offers to drive customer engagement and spends

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Conduct competitor benchmarking and identify prospects to strengthen product propositions

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Prepare portfolio reviews, business cases, management presentations and executive performance updates

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Drive cross-functional execution of strategic initiatives and ensure timely delivery of business outcomes

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Ensure adherence to regulatory, compliance and governance requirements across portfolio programs

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📌 Portfolio Manager Mumbai
🏢 IndusInd Bank
📍 Mumbai