12 Sep
|
ICICI Lombard
|
Mumbai
12 Sep
ICICI Lombard
Mumbai
Current Role – Operation Manager | ICICI Lombard (Motor CPU)
Handling motor policy endorsements, cancellations & refunds.
Performing quality checks on OEM & internal systems within TAT.
Resolving policy servicing and refund-related queries.
Coordinating with Sales, Underwriting & CPT teams.
Preparing weekly MIS and refund tracker reports.
Managing pending cases and ensuring timely resolution.
Collaborating with OEM partners like Maruti, Hyundai, Toyota, Kia, MG, Hero & TVS.
Previous Role – Operation Manager | Bharti AXA
Created and maintained Excel MIS & SFDC reports.
Supported customer service operations and case management.
Tracked operational performance and ensured timely issue resolution.
Qualifications
Bachelor's degree or equivalent experience
Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized
Solid leadership skills
📌 Opration Manager Mumbai
🏢 ICICI Lombard
📍 Mumbai