Experience: 1–3 years (Hospital PRO experience required)
Skills: Robust communication and interpersonal abilities
Responsibilities
Act as the primary point of contact for patients and families.
Address patient queries, complaints, and feedback promptly.
Coordinate with hospital departments to ensure smooth patient services.
Maintain patient satisfaction and trust through effective communication.
Support hospital administration in enhancing patient care standards.
Requirements
1–3 years of proven experience as a PRO in a hospital setting.
Excellent communication and relationship‑building skills.
Ability to handle patient concerns with empathy and professionalism.
Graduate degree preferred (Healthcare/Management background advantageous).