Key Responsibilities
Welcome and assist patients and their attendants with a qualified and empathetic approach.
Coordinate patient appointments, admissions, discharges, investigations, and follow-ups.
Address patient queries, concerns, and complaints promptly and professionally.
Coordinate with doctors, nursing staff, billing, diagnostics, pharmacy, and other departments.
Explain hospital processes, services, and relevant procedures to patients and attendants.
Monitor patient requirements and ensure timely resolution of service-related issues.
Maintain accurate patient-related records and documentation.
Follow hospital policies, SOPs, safety standards, and confidentiality requirements.
Collect patient feedback and communicate recurring issues to management.
Support patient satisfaction and service-quality initiatives.
Assist in emergency situations by coordinating with the appropriate hospital teams.
Maintain qualified communication and a patient-centric approach at all times.