Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance
Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action
Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules
Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems
Ensure compliance with airline policies, visa requirements, and company SOPs
Identify service gaps and recommend corrective and preventive actions
Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies.
Graduate in any stream
Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred
Hands-on experience to manage Travel Products