(IT Digital Recon):
Reconciliation of Payment channels, understanding of settlement process, end of day in recon, understanding of various components and parties of payment channels. OR
Understanding of payment recon, account recon, understanding of settlement process in accounting.
Reconciliation & Monitoring: Perform daily reconciliation of payment channels (ATM, POS, UPI, PPI) and identify mismatches or "breaks" in data.
Incident Handling (L1 Support): Act as the first point of contact for reconciliation-related issues, handling, investigating, and resolving them within stipulated turnaround times (TAT).
Dispute Management: Track and resolve customer or bank disputes, ensuring timely closure as per SLAs.
Root Cause Analysis: Analyze logs and error messages to identify the cause of reconciliation breaks.
Reporting: Prepare daily and monthly MIS reports for management review.
Coordination: Collaborate with internal teams (IT, Finance, Operations) and external vendors/banks to resolve disputes.