Job Title :

Senior Manager – Training

Qualification :

Bachelor’s Degree

Relevant Experience :

10–12 years overall experience, including 4–6 years in a Managerial/Training leadership role. 5–7 years of International Experience is mandatory.

Must Have Skills :
Training Operations
Inbound & Outbound Voice
Team Management
Recent Hire & Refresher Training
Training Needs Analysis
Client & Stakeholder Management
Trainer Development
Strong Communication SkillsGood Have Skills :
Retail industry training experience
Experience in developing training content, SOPs and scripts
Knowledge of Quality/QA-driven training interventions
Robust PowerPoint and reporting/dashboard skills
Experience preparing MBR/WBR decks and training reportsRoles and Responsibilities :
Manage training operations across 2 sites with a span of 850–900 FTEs.
Plan and manage Recent Hire and Refresher training batches.
Review, update and develop training materials and content.
Define KRAs and review trainer performance against production and quality metrics.




Govern initial training covering customer service, communication, listening, de-escalation and process guidelines.
Develop refresher training plans based on Training Needs Analysis and QA trends.
Design client-specific training programs, scripts, SOPs and cross-training materials.
Track training effectiveness and implement corrective training interventions.
Manage and develop trainers for process and OJT requirements.
Prepare training plans, dashboards, reports and MBR/WBR presentations.
Work closely with clients, Project Managers and internal stakeholders to meet training goals and milestones.
Ensure high standards of training quality, customer service and operational performance.Location :

Chennai

CTC Range :

15lpa – 17lpa

Notice Period :

Immediate to 30 Days preferred

Mode of Interview :

Virtual

Shift Timing :

Australian Shift

Mode of Work :

Work From Office

📌 Senior Manager – Training Chennai
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📍 Chennai