Acts as a liaison between Business owners & Client's Infrastructure team for OCPv
Act as the escalation point when technical blockers slow down business critical fixes.
Triage incoming incidents, requests, and changes from ticketing platforms
Assign tasks to specialized platform, network, or storage engineers based on urgency, technical domain, and SLA thresholds.
He is a key person doing capacity planning by translating the Operational requirements to into infrastructure capabilities and keeping business leaders informed during service disruptions or maintenance windows.
Track OpenShift Virtualization cluster performance, storage utilization, and VM compute allocations to prevent performance issues
Monitor adherence to internal Service Level Agreements (SLAs), enforce ITIL operational standards,




Ensure the virtualized infrastructure complies with Siemens cybersecurity guidelines.
Drive major incident handling and chair Root Cause Analysis (RCA) reviews after outages

Skills -
Core understanding of OpenShift, Kubernetes, Ansible Storage
Hands-on experience with ticketing systems (ServiceNow, Jira Service Desk)
Platform monitoring/alerting tools (Prometheus, Grafana).
Expertise in executing ITIL frameworks,
Ability to evaluate incoming issues based on urgency and business impact,
Aptitude for handling high-severity incidents, and managing business stakeholders to avoid escalations
Competence in coordinating with external vendor support (HPE, NVidia, Red Hat, VMWare, MS, etc.)

📌 Service Manager Bengaluru
🏢 Futops
📍 Bengaluru