Job Summary

At HMH we are looking for experienced Staff Operations Engineer to join our team of support professionals in our Tier 3 customer support team. This is a team of engineers and operations specialists, within our Technology Solutions Group, working alongside software development, QE and Data Science teams.

We are looking for candidates who have a robust technical background, and a customer-focused approach to managing and solving problems for our customers. Working in a customer issue support team, you will focus on:
Tools app development for our customer support platform
Application issue triage root-cause investigation
ETL, cross-DB data analysis scripting
App log tracking, app monitoring and performance analysis
Working across engineering development teams to identify key trends and help develop solutions to known problems.

Responsibilities The Senior Support Engineer is the primary owner for support of our key platform applications, working with a diverse Software Development organization comprising onsite development staff and offshore support teams. We expect you to interface directly with development and support teams, and operate independently in that environment, as well as working with our customer-facing teams to ensure we provide a responsive,



reliable support service.

Requirements
Educated to Associate Degree level
8 to 14 years of experience in an Engineering setting. Experience in software development application support
Experience in software and/or database development:
Required:
React, Next.js, JavaScript, TypeScript, Python, PostgreSQL and/or MySQL
Robust understanding of APIs, including how applications integrate with and consume APIs
Hands-on experience deploying applications and supporting/managing them in deployed environments
Desirable:
Experience with Kubernetes and/or GitHub Actions, including CI/CD and deployment workflows
Experience with Java or Java frameworks, would be an advantage working alongside Java development and maintenance teams
Strong understanding of modern web application development, including component-based frontend development, APIs, system integrations and modern application architecture
Familiarity with containerised applications and up-to-date software delivery practices
Experience working with Agile, Kanban and/or ITIL processes and tools such as Jira and Confluence
Familiarity with AI tools and concepts used within the software development lifecycle

📌 Staff Operations Engineer Pune
🏢 HMH Technology Private
📍 Pune