Role & responsibilities
Serve as the first point of contact for software licensing support requests.
Knowledge of software licensing models (subscription, perpetual, concurrent, named user entitlements).
Experience in software asset management, license management
Assist users with software installation/uninstallation license activation, deactivation, renewal, and transfer processes.
Coordinate with software vendors and internal IT teams to resolve licensing issues.
Provide timely updates to users on the status of their support requests.
Diagnose and resolve common licensing issues, escalating complex cases to higher-level support when required.
Support software license compliance activities
Basic knowledge of software asset management (SAM).
Knowledge in EXCEL.