We are looking for an experienced ServiceNow SME to lead technical discussions, integrations, platform configuration, troubleshooting, and enterprise-scale ServiceNow initiatives.
KEY RESPONSIBILITIES
• Act as the technical SME for ServiceNow issues and solutions.
Design, develop & maintain ServiceNow integrations with enterprise platforms.
Work on ITSM, ITOM, CMDB, Service Catalog, Integration Hub & Flow Designer.
Troubleshoot APIs, authentication, performance, latency & data consistency issues.
Develop and optimise Business Rules, Client Scripts, Workflows & integrations.
Perform RCA for production incidents and recurring defects.
Support releases, deployments,
testing & post-production activities.
Create technical documentation, runbooks and knowledge articles.
Mentor teams on ServiceNow best practices and platform governance.
MANDATORY SKILLS
12+ years of ServiceNow implementation/support experience
ITSM, ITOM & CMDB
Service Catalog, Integration Hub & Flow Designer
REST/SOAP APIs & enterprise integrations
Solid JavaScript & ServiceNow scripting
OAuth, SAML, JWT & Basic Authentication
Agile delivery experience
PREFERRED
ServiceNow CSA / CIS / CAD certifications
Enterprise transformation or platform engineering experience
📌 Servicenow Subject Matter Expert Sme Mumbai (India)
🏢 Vrinda International
📍 India
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